Privacy Policy
Your privacy matters to us. This policy explains how Jalendos Kramax collects, uses, and protects your personal information when you use our multi-factor authentication platform.
Last Updated: March 15, 2025
Information We Collect
At Jalendos Kramax, we collect various types of information to provide you with secure authentication services and improve your experience on our platform. This collection happens through different methods and serves specific purposes related to our multi-factor authentication services.
Personal Information
- Full name and contact details including email addresses and phone numbers
- Account credentials and authentication preferences you set up
- Company information and job title when you register for business accounts
- Payment information processed through secure third-party payment processors
- Communication history including support tickets and correspondence
Technical Information
We automatically collect technical information to ensure security and improve service performance. This includes device information, IP addresses, browser types, operating system details, and authentication logs. We also track usage patterns to identify potential security threats and optimize our authentication processes.
How We Use Your Information
Your information serves multiple purposes within our authentication platform. We use this data responsibly and only for legitimate business purposes that directly relate to providing secure authentication services.
| Purpose | Data Types Used | Legal Basis |
|---|---|---|
| Service Provision | Account details, authentication preferences, technical data | Contract performance |
| Security Monitoring | Login logs, device information, IP addresses | Legitimate interest |
| Customer Support | Contact information, communication history | Contract performance |
| Service Improvement | Usage patterns, technical performance data | Legitimate interest |
We never sell your personal information to third parties. Any data sharing occurs only with trusted service providers who help us deliver our authentication services, and only under strict confidentiality agreements.
Data Sharing and Disclosure
We maintain strict policies regarding when and how we share your personal information. Sharing occurs only in specific circumstances and always with appropriate safeguards in place to protect your privacy.
- Service providers who assist with technical infrastructure, payment processing, and customer support under contractual obligations
- Legal authorities when required by law, court order, or to protect our legal rights and those of our users
- Business partners in cases of merger, acquisition, or asset transfer, with equivalent privacy protections
- Emergency situations where disclosure is necessary to prevent harm to individuals or property
All third-party service providers undergo thorough security assessments and agree to handle your data according to our privacy standards. We regularly review these partnerships to ensure ongoing compliance with privacy requirements.
Your Rights and Choices
You have significant control over your personal information and how we use it. We've designed our systems to make it easy for you to exercise these rights while maintaining the security of our authentication platform.
Access and Portability
You can request a complete copy of your personal data in a structured, machine-readable format. This includes account information, authentication logs, and communication history. We'll provide this information within 30 days of your request through secure delivery methods.
Correction and Updates
You can update most personal information directly through your account dashboard. For information you cannot modify yourself, contact our support team with the specific changes needed. We'll verify your identity and make approved changes within 15 business days.
Deletion Rights
You can request deletion of your personal data, subject to certain limitations. We may retain some information for legal compliance, fraud prevention, or legitimate business purposes. Active account holders can delete their accounts through the settings panel, which triggers automatic data removal processes.
Data Security and Protection
Security forms the foundation of our multi-factor authentication platform. We implement comprehensive technical, administrative, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse.
- End-to-end encryption for data transmission and storage using industry-standard AES-256 encryption
- Regular security audits conducted by independent third-party security firms
- Multi-layered access controls with role-based permissions for our internal systems
- Continuous monitoring systems that detect and respond to potential security threats
- Secure data centers with physical access controls and environmental monitoring
- Regular employee training on data protection and security best practices
In the unlikely event of a data breach, we will notify affected users within 72 hours and provide clear information about what happened, what data was involved, and what steps we're taking to address the situation.
Data Retention and Deletion
We retain your personal information only as long as necessary to provide our services, comply with legal obligations, and protect our legitimate business interests. Different types of data have different retention periods based on their purpose and legal requirements.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Duration of active account plus 3 years | Service provision and legal compliance |
| Authentication Logs | 90 days | Security monitoring and fraud prevention |
| Payment Records | 7 years | Tax and financial compliance |
| Support Communications | 5 years | Service quality and dispute resolution |
International Data Transfers
Our primary data processing occurs within India, but some of our trusted service providers may process data in other countries. When international transfers occur, we ensure appropriate safeguards protect your personal information.
We use standard contractual clauses approved by relevant data protection authorities and conduct due diligence on the privacy laws and practices in destination countries. All international transfers comply with applicable data protection regulations and maintain equivalent levels of protection for your personal information.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our platform, improve security, and analyze usage patterns. These technologies help us remember your preferences, detect suspicious activities, and optimize our authentication processes.
Types of Cookies We Use
- Essential cookies required for basic platform functionality and security features
- Performance cookies that help us understand how users interact with our platform
- Preference cookies that remember your settings and customization choices
- Security cookies that detect fraud and protect against unauthorized access
You can control cookie preferences through your browser settings, but disabling certain cookies may limit platform functionality. We do not use cookies for advertising or marketing purposes unrelated to our authentication services.
Children's Privacy
Our multi-factor authentication platform is designed for business and professional use and is not intended for children under 18 years of age. We do not knowingly collect personal information from children, and our terms of service require users to be at least 18 years old.
If we become aware that we have collected personal information from someone under 18, we will take immediate steps to delete that information and terminate the associated account. Parents or guardians who believe their child has provided personal information to us should contact us immediately.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify you through email, platform notifications, or other prominent means before the changes take effect.
We encourage you to review this policy periodically to stay informed about how we protect your information. The "Last Updated" date at the top of this policy indicates when the most recent changes were made. Continued use of our services after policy updates constitutes acceptance of the revised terms.
Privacy Questions and Contact Information
If you have questions about this privacy policy, need to exercise your privacy rights, or want to report a privacy concern, please contact us using the information below:
Email: [email protected]
Phone: +91 9867985551
Address: 1759/a, St No:-1, New Kailash nagar, Opp Body Care Gym, near Saini Boutique, Ludhiana, Punjab 141007, India
We typically respond to privacy inquiries within 3-5 business days and will work with you to address any concerns about how we handle your personal information.